Terms of Service

LEGAL NOTICE, PRIVACY POLICY AND CONDITIONS OF USE FOR CLIENTS WHO OPERATE ON THE WEBSITE

CONDITIONS OF USE

This document contains the General Conditions of Contract. By placing an order you have agreed to General Conditions of Contract between you and your service provider, ANA ELCOROBARRUTIA IRACULIS with TIN 30590121Y whose registered office is at: Salazar nº 4- 48300 Gernika (Bizkaia) Spain. We recommend that you to read the Conditions of Use carefully in order to participate as a user in a responsible manner. All conditions set out below shall apply.
The usage of this website as well as its content, purpose and navigation can be enjoyed by the registered user and unregistered user.
Therefore, the said Condition of User represents the commitment to the General Conditions in the published version the moment that you access to the website. ANA ELCOROBARRUTIA IRACULIS reserves the right to modify, at any time, this website’s General Conditions.
Thus, we recommend that the user reads these conditions carefully each time they access the website.

User registration

Anyone over 18 years old with full capacity to act can create their own account, introducing all details requested in the section “Identification”.
The user declares that the data provided is true, updated and corresponds to the party.
In order to identify yourself in this website, you must provide a username and password, this can be chosen by the user and will allow to access to a personal area.
The password must be personal, secret and non-transferable. The cession of the password to a third party is not allowed nor recommended, even temporarily.
The user is committed to careful use of this password and must keep it secret at all times to avoid a third party acknowledging it. The user must assume all responsibilities for the consequences of password disclosure to third parties
In the case that the user acknowledges or suspects the use of their password by third parties, the password must be immediately modified on their personal area of the website or the user must immediately notify ANA ELCOROBARRUTIA IRACULIS who will proceed to password modification.

Once the procedure is completed, the user may access their personal area, where they can view their personal data, including order history and purchases, transactions details, and available discounts.

The USER can modify or delete his/her account at anytime.
Once the procedure is completed, the user may access their personal area, where may visualise their orders history and purchases, transactions details, available discounts which are applicable, thus their personal data.
The USER can modify or delete his/her account at anytime.
By registering as a user, you are agreeing to respect all terms and conditions detailed, if you disagree with any of the terms and conditions, you will not be allowed access to the website
Therefore, the acceptance of these terms and conditions represents full and expressed acceptance of these conditions by the user.

Unregistered user

This website has an online shop to buy on the internet.
You do not have to be registered as a user to buy from the online store; you will however need to fill out the order form online. This can be found on the website, all data given will be treated in accordance with the data protection and the terms detailed in the Legal Notice and Privacy Police.
Once the order form is completed, the form will be confirmed by ANA ELCOROBARRUTIA IRACULIS, via order confirmation email and price verification.

PURCHASE PROCESS
If you are a registered user you can purchase items from this website, this will be followed by the process ‘identification for registered users’. You can confirm you are a validated user by logging in either at the start or end of the checkout process.
If you are not a registered user, you will need to fill out the order form available on the website section “make an order without registration” which will be confirm by ANA ELCOROBARRUTIA IRACULIS via order confirmation email and price verification.
The published prices are valid except in case of typographic mistake.
The prices, characteristics and availability of commercial products on the website may vary.
Consequently, the client will be informed before accepting any order. The product price is the one applicable in the moment of accepting the order. The prices detailed on our website include VAT and other fees and taxes.
Once you have selected the product you would like to purchase, this may be paid via credit card and Pay-Pal.

– If you like to pay with credit card, the website will redirect you to a payment platform, which works via maximum available security measures and who will be in charge of validating the correct payment notifying this to ANA ELCOROBARRUTIA IRACULIS. In the website www.letilusila.com we do not keep your credit card number. We do not have access to you bank details, such details are sent straight to bank institutions we work with. All purchases made in our website or programme are made by a high security server of the corresponding bank institution. In the moment your details are transmitted to the bank, we use an advanced encryption technology that protects all information sent, including your name, address and credit card number. The amount payable will be registered in your credit card. The payment will be made automatically at the time of confirming your order.

-If the payment procedure is made via Pay-Pal, you shall be referred to the Pay-Pal platform, and it is necessary to log in as user into your own account and confirm the payment, according to the instructions of the platform itself, which will inform and pay to ANA ELCOROBARRUTIA IRACULIS the correct payment or incidence produced in it.

Delivery deadlines

Deliveries can take up to 3-4 working days once the client confirms the payment. We are not responsible for possible delivery delays caused by the courier service.

Delivery of the product

The user can provide a delivery address, in which the order can be sent to or they can opt to collect the order form the store within 24 hours after they receive order confirmation.

If delivery is to be made to an address other than our store, the order will be dispatched by a courier company. The shipping expenses shall be paid and are detailed within the purchasing process, by confirming the order you are accepting these charges.

Shipping expenses within mainland Spain are 6,50€, for recipients located outside Spain or Canary Islands, please contact: info@letilusila.com, EXCEPT THAT IN EXCEPTIONAL TIMES SUCH AS SALES OR SPECIFIC OFFER MAY VARY.

Returns and exchange policy:

To return the products, you shall contact the website via email info@letilusila.com to indicate your will to return the order for the reasons you consider convenient.
The returned products must be in perfect condition with the original packaging also in perfect condition as well as the invoice slip. The User will be informed of the return process and collection will be arranged.
Once it is verified that the products are in perfect condition, a refund of the total amount to the bank account preferred by the user will be processed, discounting the shipping expenses which will be in charged to the user respect to the initial shipment; except from the damaged products which will be fully covered by ANA ELCOROBARRUTIA IRACULIS.
ANA ELCOROBARRUTIA IRACULIS reserves the right to not refund the total amount of the products that have been used, damaged or missing the original sent return package, this will be notified to the user.

Cancellation Policy:
In accordance with the regulations on Defence of Consumers and Users, once the purchase is made, the user has of 14 calendar days to exercise the right to cancel from the shipping by ANA ELCOROBARRUTIA IRACULIS. The user shall make contact via the following e-mail: info@letilusila.com, declaring that they would like to exercise their right to cancel. In this moment, the user will be informed about the procedure to make the return. In order to exercise this right it is necessary that the product will be in a correct state and the received invoice attached together with the order.
When the 14 calendar days have passed, ANA ELCOROBARRUTIA IRACULIS does not accept returns for cancellations from the products purchased. According with the section 103 of the Royal Legislative Decree 1/2007 of the 16 November, approving the Codified Code of the General Law on Defence for Consumers and Users and other supplementary legislation the right of cancellation will be not applicable in the case of sealed underwear that may have been tore out after the delivery.

Conflict resolution:
It is hereby reported that ANA ELCOROBARRUTIA IRACULIS does not appear adhered to any dispute resolution platform for consumer or arbitration matters, being available to her client users in the customer service channels that appear on the website, but in accordance with the Regulation 524/2013 of the European Parliament and the Council, on 21st of May 2013 on resolution of online litigation in consumer matters. It is reported that there is a European platform for the resolution of conflicts, which it may be used in the field of electronic commerce; to find more information, click here:
https://webgate.ec.europa.eu/odr/main/?event=main.home.show.

Changes to this policy:
In the case of modification of this Policy, the changes will be published in this section, the main website and other places that are considered appropriate to notify the user about these changes. ANA ELCOROBARRUTIA IRACULIS reserves the right to modify this policy at any time, to which the user shall take knowledge of this Policy regularly, through the reading of this Policy with a frequency of at least once week. LSSIYCE LEGAL INFORMATION in accordance with the obligations provided by the law 34/2002 of the Information Society services and the electronic commerce (hereinafter LSSIYCE), ANA ELCOROBARRUTIA IRACULIS declares that the domain www.letilusila.com is property of ANA ELCOROBARRUTIA IRACULIS, with TIN 30590121Y, and address at ALLENDE SALAZAR Nº 4, 48300 GERNIKA (BIZKAIA) SPAIN.

BLACK FRIDAY:
From the 23-11-2017 at 21.00h until the 24-11-2017 at 24.00h, the BLACK FRIDAY VOUCHER can be used and will result in a 20% discount of the shopping chart. Any change of size is subject to item availability; if this is not possible during those dates, you can exchange your item for another or you can request a refund for the item, excluding the shipping expenses.